Feedback & complaints
We want every visit to be a good one. If something isn't right, please tell us so we can put it right.
1. Talk to us first
Most concerns can be sorted out quickly. Speak to the pharmacist or a member of the team in the pharmacy, call us on 020 7622 9020, or send us a message. You can also put your complaint in writing to: The Pharmacy Manager, Orbis Pharmacy, 148 Clapham High Street, London SW4 7UH.
2. What happens next
We'll acknowledge your complaint within 3 working days, investigate it fairly and confidentially, and give you a full response explaining what we found and any action we're taking.
3. Complaints about NHS services
If you'd rather not complain to us directly about an NHS service, you can contact the commissioner, NHS South East London Integrated Care Board. If you're unhappy with the final response, you can ask the Parliamentary and Health Service Ombudsman to review it.
4. Concerns about fitness to practise
If you have a concern about the safety of the pharmacy or a pharmacy professional, you can raise it with the General Pharmaceutical Council.
Compliments
We love hearing when things go well too – please let us know, or leave us a review on Google.